Posted on

We’re Switching to Self-hosted Customer Support

WordPres Support

It’s not easy giving timely support through various channels and monitoring them all. Some prefer the discreetness of emails, others just want quick support access right where they bought the WordPress product.

We know it’s beyond possible to please everyone, but we believe self-hosted customer support will be the best solution for you and us.

Our support forums are searchable, so you may find the solution to your issue faster than it is the case using Envato comments or forums.

It’s easier for us to monitor just one channel and you’ll get a faster support response time.

While we were setting up our Support forums, we also decided if was best if we had our Documentation centralized. You can and should always try to find answers by searching Documentation first and that’s easily searchable, too.

We’re still working on the FAQ section, which will nicely round up our Support overhaul.

What do you expect of a premium WordPress support? Tell us what you think about ours, so we can improve for your satisfaction.

Dragan Nikolic
I am the SEO & a co-founder at ThematoSoup, sharing marketing best practices, how to simplify your online business and make it more manageable.
Dragan Nikolic


Co-founder of @ThematoSoup interested in #minimalism, #WordPress and #marketing.
Complete Backlink Audits - Only the Full Picture Counts - 1 week ago
Dragan Nikolic
Dragan Nikolic
Dragan Nikolic

Latest posts by Dragan Nikolic (see all)

2 comments We’re Switching to Self-hosted Customer Support

  1. Awesome news! It’s maddening that you can’t search the support on Envato, and you must be getting the same questions over and over because of that. Still love the fanciest author box!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.